FlowerRova · customer information
Refunds, replacements and cancellations
How to get help with an order, request a change or raise a problem with your flowers.
Change-of-mind refunds and exchanges
Flowers are perishable, so we do not offer refunds or exchanges for a change of mind. This does not affect your statutory rights, help with wrong, damaged or undelivered orders, or our seven-day freshness replacement promise.
Changing order details
If you need to change an address, card message or delivery date, contact us promptly in your order conversation. Our team can discuss what is possible for your order.
Wrong, damaged or undelivered orders
Contact us on LINE, WhatsApp or hello@flowerrova.com with your order details and a description of the problem. For wrong or damaged flowers, include photos of the flowers and packaging. Our team will discuss the appropriate remedy with you. The change-of-mind exclusion does not remove your statutory rights.
Seven-day freshness replacements
Our seven-day freshness promise: if a stem wilts within seven days of delivery, we replace the bouquet. Send a photo and your order details on LINE. This replacement promise is separate from the change-of-mind policy and remains available.
Requested-day delivery
We deliver on the day you request, including same-day delivery. Share your address and requested date in chat when ordering. An exact clock time is not guaranteed.
Contact FlowerRova
78 Soi Sukhumvit 34, Khlong Toei, Bangkok