FlowerRova · customer information
The seven-day freshness promise
Seven days of freshness, with a straightforward way to contact us if your flowers wilt early.
Our promise
Our seven-day freshness promise: if a stem wilts within seven days of delivery, we replace the bouquet. Send a photo and your order details on LINE.
How to contact us
Use LINE @flowerrova or your existing order conversation. Include a photo of the flowers, the delivery date and enough order details for our team to find your purchase and arrange the replacement with you.
Caring for your flowers
Place your flowers in a clean vase with fresh water. Trim the stem ends with a clean, sharp tool and remove leaves below the water line. Refresh the water regularly and keep the bouquet away from direct sun, heat and strong air-conditioning airflow.
Separate from change-of-mind returns
Flowers are perishable, so we do not offer refunds or exchanges for a change of mind. This does not affect your statutory rights, help with wrong, damaged or undelivered orders, or our seven-day freshness replacement promise. For wrong, damaged or undelivered orders, contact us with your order details and photos where relevant so we can discuss the appropriate remedy.
Contact FlowerRova
78 Soi Sukhumvit 34, Khlong Toei, Bangkok