FlowerRova · customer information
Delivery terms
Delivery on your requested day, including same-day, with fees and practical handover guidance.
Delivery fees and coverage
Delivery is ฿120 within our Bangkok BTS/MRT service area, free for orders of ฿1,500 or more. Send the address to confirm coverage and the total before payment.
Delivery on your requested day
We deliver on the day you request, including same-day delivery. Share your address and requested date in chat when ordering. An exact clock time is not guaranteed.
Timing and order details
Share the requested day, delivery address and any preferred timing when ordering. Same-day delivery is included; no exact clock-time slot is guaranteed.
Address and access details
Provide the recipient name and phone number, building name, full address, map pin and any access instructions. For offices, hotels, condos and hospitals, check whether flowers are accepted and tell us who can receive them.
Handover instructions
Tell us whether the recipient, a named colleague or reception should receive the flowers. For a surprise gift, share suitable contact and handover instructions in the order conversation.
If delivery cannot be completed
Contact us in your order conversation if the address changes or the recipient becomes unavailable. If there is a delivery problem, discuss the next step and any proposed charge with our team before arranging another attempt.
After delivery
Our seven-day freshness promise: if a stem wilts within seven days of delivery, we replace the bouquet. Send a photo and your order details on LINE. Flowers are perishable, so we do not offer refunds or exchanges for a change of mind. This does not affect your statutory rights, help with wrong, damaged or undelivered orders, or our seven-day freshness replacement promise.
Contact FlowerRova
78 Soi Sukhumvit 34, Khlong Toei, Bangkok